At Be him Be her, we want you to Wear Your Story and Embrace Your Journey with complete confidence. If your purchase isn’t quite right, we are here to help you find the perfect fit through a smooth and transparent return process.
Our Return Standards
To be eligible for a return or exchange, items must be in their original, pristine condition: unworn, unwashed, and unused, with all original tags attached. Please ensure garments are free from makeup, perfume, deodorant, or pet hair. All returns must be accompanied by valid proof of purchase.
Change of Mind & Exchanges
If you have a change of heart, you can request a return for store credit or an exchange within 7 days of receiving your order. Please note that original shipping fees are non-refundable, and the cost of shipping the item back to us is the responsibility of the customer. For exchanges, customers also cover the shipping cost of the new replacement item.
Sale & Clearance Items
Please choose carefully, as sale and clearance items are final sale and cannot be returned for a change of mind. This does not affect your legal rights if the product is found to be faulty.
Faulty or Incorrect Items
We take great pride in our quality, but if you receive an item that is damaged, faulty, or not what you ordered, please email us immediately. Include your order number, a summary of the issue, and clear photos of the fault. We will assess your claim promptly and provide a resolution—such as a refund, repair, or replacement—in accordance with the New Zealand Consumer Guarantees Act. In these cases, we will cover reasonable return shipping costs.
How to Start Your Return
Do not send items back to the address on your package. To begin the process, please email us at behimbeher@gmail.com with your order details. We will provide you with specific instructions and the correct return address. We highly recommend using a tracked courier service, as we cannot be held responsible for items lost or damaged during transit back to us.
Processing Times
Once we receive and inspect your return, we will notify you of the outcome via email. Approved store credits or exchanges are typically processed within 5–7 business days. Please be aware that your bank or payment provider may require additional time to process transactions.
Your Rights
This policy is designed to be fair and clear. Nothing here limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993. We are committed to ensuring you have a positive experience as you share your journey with us.